We are Canadian based
Most packages are processed within 1-3 business days.
Standard shipping within Canada takes up to 5-7 business days.
Standard shipping to USA is 4-6 business days.
* DUE TO COVID-19, PACKAGES MAY TAKE UP TO 2 WEEKS TO DELIVER.
How can I track or check the status my order?
You will be sent an email when you order is shipped which will include a tracking number for your package.
All orders are shipped with Canada Post.
Can I cancel my order?
If you wish to cancel your order, please go to the contact page and submit your request.
Cancellations cannot be guaranteed - once an item is dispatched, we cannot cancel your order.
* Vanessa Marie is not responsible for any lost items. If your package says 'delivered' but you have not received it, please contact Canada Post.
* If your package is returned due to incorrect address you will be responsible for paying shipping fees again.
Local delivery - Vanessa Marie is not responsible for any lost items once your package is delivered.