How can I track or check the status my order?

You will be sent an email when you order is shipped which will include a tracking number for your package.

All orders are shipped with Canada Post. 


Can I cancel my order?

If you wish to cancel your order, please go to the contact page and submit your request. 

Cancellations cannot be guaranteed - once an item is dispatched, we cannot cancel your order.


Can I return my order?

Click here for return and refund policies.


Shipping information?

Click here for shipping information 


How long will it take my order to arrive?

Due to COVID 19 - your order may take up to 2 weeks to arrive. 

Please be mindful that your delivery time DOES NOT INCLUDE WEEKENDS OR HOLIDAYS.


What currency do we use?

Canadian currency is the primary currency that we use. 


What forms of payment do you accept?

Vanessa Marie accepts PayPal, Visa, Mastcard, Interac & Apple Pay.


Why is there an error when attempting to complete an order?

Please double check payment information: billing name, billing address and CVC security code. If there is still an error, please contact us through the contact page.


Lash Questions


What are faux mink lashes?

Faux mink lashes are a luxurious type of synthetic lash that mimic the texture of real mink. They are a vegan friendly option for those who don't prefer real mink.


Are they reusable?

Yes! With proper care, you can reuse your lashes many times.


Can I cut the lashes?

Yes! You may cut the lash to match your eye shape.


How do I clean my lashes?

Start off by gently pulling off any glue on the lash band (you may use your finger or a tweezer).

Lay your lashes on a paper towel. If you have applied some mascara to the lashes, dip a q-tip in micellar water and gently rub it along the lashes and band to remove any excess glue and mascara.

You may then also disinfect your lashes by putting some rubbing alcohol on a q-tip and gently rubbing the lash to remove any leftover mascara.

Air dry your lashes and brush them!

Try keeping your lashes in the lash box to avoid dust settling on your lashes.