How can I track or check the status my order?
You will be sent an email when you order is shipped which will include a tracking number for your package.
All orders are shipped with Canada Post.
Can I cancel my order?
If you wish to cancel your order, please go to the contact page and submit your request.
Cancellations cannot be guaranteed - once an item is dispatched, we cannot cancel your order.
Can I return my order?
Click here for return and refund policies.
Click here for shipping information
How long will it take my order to arrive?
Due to COVID 19 - your order may take up to 2 weeks to arrive.
Please be mindful that your delivery time DOES NOT INCLUDE WEEKENDS OR HOLIDAYS.
What currency do we use?
Canadian currency is the primary currency that we use.
What forms of payment do you accept?
Vanessa Marie accepts PayPal, Visa, Mastcard, Interac & Apple Pay.
Why is there an error when attempting to complete an order?
Please double check payment information: billing name, billing address and CVC security code. If there is still an error, please contact us through the contact page.